The Mount Dental Practice

Customer Reviews about The Mount Dental Practice:

• ★ ★ ★ ★ ★
  I visited this dental practice when we first moved to York in early 2013, signing up for a year long membership to their discount plan. Four months later I rang the practice to let them know my husband and I had found a new dentist. Receptionist thanked me for informing them of my de-registration. I accepted her verbal confirmation of the paperwork update and thought that was that, happily paying out the remaining eight months on the year long plan. Unfortunately the practice neglected to update their paperwork and automatically re-enrolled me in their plan for a second year, despite my not having visited the practice since de-registering. When I discovered the error I contacted the practice, expecting an apology and a refund (they were out nothing as I had not visited the practice in well over a year). Instead I first received a shockingly unprofessional response and now silence. Theyve successfully robbed my account of approximately 90 pounds, which seems a very paltry price to put on their good reputation. The practice has ignored my further attempts to contact them to discuss the situation. Ive reported them to the GDC and to the Care Quality Commission. Beware. This practice is untrustworthy!
  By Admin, September 27, 2017

About The Mount Dental Practice in York

The Mount Dental Practice and York Dental Implant Centre is situated in a Grade II listed building close to the heart of the historic city of York.

The practice is one of Yorks longest established practices. The practice has expanded over the years and has been sympathetically upgraded to offer state of the art, modern dental care in a historic listed building.